Privacy Policy — 93bd9 Data Protection

1. Information We Collect

93bd9 collects personal data from you when you register an account, make deposits or withdrawals, place bets, participate in promotions, contact our support team, or otherwise interact with the platform. The categories of information we collect are detailed below.

1.1 Identity and Contact Information

When you register a 93bd9 account, we collect information necessary to create and verify your identity, including:

• Full legal name as it appears on your government-issued identification document
• Date of birth (required to verify that you are 18 years of age or older)
• Residential address in Bangladesh
• Mobile phone number registered in Bangladesh
• Email address
• Username and encrypted password

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may collect copies of:

• National Identity Card (NID) or passport
• Proof of address (e.g., a utility bill or bank statement dated within three months)
• Proof of payment method (e.g., a screenshot of your bKash or Nagad account displaying your registered mobile number)

KYC documentation is stored securely and accessed only by authorised compliance personnel for the purpose of identity verification and fraud prevention.

1.3 Financial and Transaction Data

We collect information about deposits, withdrawals, and betting activity conducted through your 93bd9 account, including transaction amounts in Bangladeshi Taka (৳), payment method identifiers (such as your bKash or Nagad mobile number), transaction timestamps, and withdrawal destination details. We do not store full card numbers; where card payments are processed, this is handled by a certified payment processor and only tokenised references are retained by 93bd9.

1.4 Technical and Device Data

When you access the 93bd9 platform, we automatically collect certain technical information from your device and browser, including:

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited, links clicked, and features used within the platform
• Referral source (the URL or channel through which you arrived at 93bd9)

1.5 Communications Data

When you contact 93bd9 via email, live chat, or any other support channel, we retain a record of the communication, including the content of messages and any attachments you provide. This data is used to resolve your query and improve our support services.

2. How We Use Your Data

93bd9 uses the personal data we collect for specific, clearly defined purposes. The table below summarises the primary purposes for which we process your data and the lawful basis for each processing activity.

93bd9 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for processing.

3. Data Sharing & Third Parties

3.1 When We Share Your Data

93bd9 does not sell your personal data. We may share your data with carefully selected third parties in the following circumstances:

• Payment processors: We share transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing partners to facilitate deposits and withdrawals. These providers process your data solely for payment purposes and are bound by their own data protection obligations.
• Game providers: When you play a casino game provided by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited session data is transmitted to that provider to enable gameplay. Game providers do not receive your full personal profile.
• Identity verification services: We may use third-party KYC and identity verification partners to assist with document verification. These partners process your identity documents on our behalf and are contractually bound to handle that data securely.
• Analytics providers: We use third-party analytics tools to understand platform usage patterns. These tools receive anonymised or pseudonymised technical data only; they do not receive your name, contact details, or financial information.
• Legal and regulatory authorities: We may disclose your data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or where we reasonably believe disclosure is necessary to prevent fraud or protect the safety of our users.

3.2 International Data Transfers

Some of the third-party service providers used by 93bd9 are based outside Bangladesh. Where data is transferred internationally, we ensure that appropriate safeguards are in place, including contractual data processing agreements that require recipients to maintain data protection standards equivalent to those described in this policy.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the 93bd9 business, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified via your registered email address prior to your data being transferred or becoming subject to a different privacy policy.

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit the 93bd9 platform. They allow the platform to recognise your device across sessions, remember your preferences, and improve the performance and relevance of our services. In addition to cookies, we may use similar tracking technologies such as web beacons, pixel tags, and local storage objects.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can manage your cookie preferences through the settings in your web browser. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please be aware that disabling certain categories of cookies — particularly strictly necessary cookies — may affect the functionality of the 93bd9 platform and your ability to log in or complete transactions.

5. Data Security

93bd9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers
• Encryption at rest for sensitive data fields including identity documents and financial records
• Role-based access control (RBAC) to ensure that only authorised personnel can access personal data, limited to what is necessary for their role
• Multi-factor authentication (MFA) required for all internal administrative access
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• Audit logging of all access to personal data records, with logs retained for a minimum of 12 months
• Secure data centres with physical access controls and environmental monitoring

5.1 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 93bd9 will notify affected players via their registered email address as promptly as practicable. Our data breach response procedure includes immediate containment, assessment, notification, and remediation steps designed to minimise the impact of any such incident.

6. Data Retention

93bd9 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. The general retention periods that apply to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering (AML) and KYC regulatory requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction.
• Betting history: Retained for a minimum of three (3) years for audit, dispute resolution, and responsible gaming monitoring purposes.
• Support communications: Retained for a minimum of two (2) years after the last interaction, or longer where the communication relates to an ongoing dispute.
• Technical and usage data: Retained in anonymised form for up to twenty-four (24) months for analytics purposes. Non-anonymised technical logs are retained for up to twelve (12) months.
• Marketing preferences and consent records: Retained for the duration of your account and for two (2) years following account closure.

When data is no longer required for the purposes described above, it is securely deleted or anonymised in accordance with our data disposal procedures.

7. Your Rights & Choices

As a player on the 93bd9 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within 30 days of receiving a verified request.

7.1 Right of Access

You have the right to request a copy of the personal data that 93bd9 holds about you. We will provide this information in a structured, commonly used format. Identity verification will be required before any data is disclosed to protect against unauthorised requests.

7.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update some information directly within your 93bd9 account settings. For changes to name, date of birth, or identity documents, please contact our support team.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and there is no other lawful basis for processing, or where you object to processing and there are no overriding legitimate grounds. Please note that we may be required to retain certain data for legal, regulatory, or contractual reasons even where a deletion request is made.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing and we are evaluating that objection.

7.5 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive the personal data you provided to us in a structured, machine-readable format, and to request that we transmit it directly to another data controller where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time. To opt out of marketing communications from 93bd9, update your notification preferences in your account settings or contact [email protected].

7.7 Rights Related to Automated Decision-Making

93bd9 may use automated processes as part of our fraud detection, responsible gaming monitoring, and bonus eligibility checks. Where a significant decision affecting you is made solely by automated means, you have the right to request human review of that decision. To exercise this right, please contact our support team with details of the decision you are querying.

8. Policy Updates & Contact

8.1 Changes to This Policy

93bd9 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify you by posting the updated version on this page and, where the changes are significant, by sending a notification to your registered email address. The "Last Updated" date at the top of this page indicates when the current version took effect.

We encourage you to review this Privacy Policy periodically. Continued use of the 93bd9 platform following the publication of an updated policy constitutes your acceptance of the revised terms.

8.2 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 93bd9 handles your personal data, please contact our data protection team using the details below. We aim to respond to all privacy-related enquiries within two business days.

8.3 Links to Other Policies

This Privacy Policy should be read alongside the 93bd9 Terms & Conditions and our Responsible Gaming Policy, which together form the complete agreement governing your use of the platform. If there is any conflict between this Privacy Policy and the Terms & Conditions with respect to data handling, this Privacy Policy shall prevail.